Please review our complete booking, payment, and cancellation terms before confirming your safari.
At Samton Safaris, we are committed to delivering seamless safari experiences across Kenya, Tanzania, Uganda, Rwanda, and beyond. We understand that travel involves planning, commitment, and sometimes unexpected changes. To help you book with confidence, please review our complete booking, payment, and cancellation terms below.
By booking a safari with Samton Safaris, you confirm that you are at least 18 years of age and legally authorized to enter into a binding contract.
You also confirm that all information you provide is true, accurate, and complete.
If booking for others, you are considered the designated contact person for your group. You warrant that you are authorized to act on their behalf, and you are responsible for:
Samton Safaris only maintains bank accounts in Kenya. Payments should only be made to the official account name provided in your booking invoice.
| Timeframe | Cancellation Fee |
|---|---|
| More than 60 days before departure | 10% of total package cost |
| 31–60 days before departure | 25% of total package cost |
| 15–30 days before departure | 50% of total package cost |
| 14 days or less | 100% of total package cost |
If a client cancels 40+ days before departure and chooses not to take a refund, we will offer a travel credit equal to the amount paid, valid for 9 months from the date of cancellation. This credit can be applied towards any future safari with Samton Safaris.
If unused within the 9-month period, the standard cancellation policy (above) will apply.
An administrative fee may be applied, and supplier cancellation penalties (such as hotel, flight, or park fees) may also apply.
Certain components (flights, park fees, hotels) may be non-refundable, which will be communicated at the time of booking.
If you fail to join the tour or cancel on the day of departure, no refund will be provided.
Samton Safaris may cancel a safari in exceptional circumstances, including but not limited to:
The Company is not liable for costs outside the safari package (e.g., international flights, visas).
Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered. Most refunds are processed within six weeks of being requested.
Samton Safaris reserves the right to update or amend these Terms & Conditions at any time without prior notice. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms.